Citynest.uk ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website (the "Service").
1. Information We Collect
We collect several types of information when you use the Service:
Information you provide: This includes information you provide when you create an account, make a booking, or contact us. This may include your name, email address, phone number, and any other information you choose to share.
Usage data: We collect information about how you use the Service, such as the pages you visit, the properties you browse, and the searches you perform.
Device information: We collect information about the device you use to access the Service, such as your IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate the Service
To process your bookings
To send you information about our services, including confirmation emails, booking updates, and promotional offers (with your consent)
To respond to your inquiries and requests
To improve the Service
To comply with legal and regulatory requirements
3. Sharing Your Information
We may share your information with third-party service providers who help us operate the Service. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have specified.
We may also share your information with property owners/managers when you make a booking through our Service.
We may disclose your information if required by law or if we believe it is necessary to protect the rights, property, or safety of ourselves or others.
4. Your Choices
You can choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
You can also access, update, or delete your personal information by contacting us at hello@citynest.uk.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee the security of your information.
7. Children's Privacy
The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@citynest.uk.
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